If you received your package and it was damaged in transit, please email us at orders@freshtoc.com and we’ll work on getting you replacement items as rapid as possible. 

If you want to EXCHANGE your item(s) please email us at orders@freshtoc.com. Unfortunately orders cannot be cancelled once placed. All items are “made to order” and go into production ( sourcing, printing, typesetting etc) when the order is made.

If the package was sent to your provided destination after purchase, and the package was marked as delivered by the United States Postal Service, Fresh Tee OC. is not held responsible for the safety of your package. Once delivered, it is the responsibility of the purchaser (you) to receive the package in a reasonable time, Fresh Tee OC. is not liable for reimbursement of funds if the package is marked as delivered to your location, and the package is not present. If you wish to have special directions for delivery, they should be marked in the comment section during checkout. These special directions should be applicable to USPS shipping procedure and process. For example, if you require a signature to receive the package, please notate during checkout and Fresh Tee OC will include that service with your order. If you ordered your product and that product was marked delivered by USPS, and upon retrieval, the product is not there, please contact your local USPS provider before contacting, Fresh Tee OC. They may have your package in custody at the local USPS facility for pick-up.

If you ordered the wrong size(s), or the wrong color(s), you can return the item(s) to us for an exchange. In order to return the item(s), the item(s) must not be damaged in any way, shape, or form, or else we will not refund your money or exchange your product for another. The products must be in ‘like-new’ condition.